Contextual Inquiry

Comments on the paper

Making Customer-Centered Design Work for Teams, by Karen Holtzblatt and Hugh Beyer, in Communications of the ACM, Vol. 36, No. 10, pp. 93-103, October 1993.

Good points

Bad points

Comments on the paper

Apprenticing with the Customer, by Hugh Beyer and Karen Holtzblatt, in Communications of the ACM, Vol. 38, No. 5, pp. 45-52, May 1995.

Good points

Bad points

John Reekie, February 10th, 1998.